Full Text Journal Articles in
Journal Health Serv Manage Res

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Examining the relationship between patient experience and readmission rates: A profile deviation analysis.

Sidney Anderson,

The purpose of this study is to examine the relationship between patient experience and readmissions by exploring whether the deviation from an ideal patient-experience profile is linked to higher readmissions. Using patient experience scores, hospitals were assigned to one of four groups based on their deviation from an ideal profile. ... Read more >>

Health Serv Manage Res (Health services management research)
[2021, :951484820987499]

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Inter-organizational collaboration between healthcare providers.

Wouter van der Schors, Anne-Fleur Roos, Ron Kemp, Marco Varkevisser,

Across OECD countries, healthcare organizations increasingly rely on inter-organizational collaboration (IOC). Yet, systematic insight into the relations across different healthcare sectors is lacking. The aim of this explorative study is twofold. First, to understand how IOC differs across healthcare sectors with regards to characteristics, motives and the role of health ... Read more >>

Health Serv Manage Res (Health services management research)
[2020, :951484820971456]

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Demonstrating the value of digital health: Guidance on contextual evidence gathering for companies in different stages of maturity.

Olli Halminen, An Chen, Henni Tenhunen, Paul Lillrank,

Application of value-based healthcare policies affects all actors in social and health care field, including the Digital Health Intervention (DHI) providers aiming to enter the industry or expand their market. Apparent lack of fit between evidence and expectations inhibits the growth of DHI companies. The companies need efficient and credible ... Read more >>

Health Serv Manage Res (Health services management research)
[2020, :951484820971447]

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A systematic approach towards implementing value-based health care in heart failure: Understandings from retrospective analysis methods in South London.

Emma Burnhope, Michael Waring, Andrew Guilder, Bharti Malhotra, Jorge M Cardoso, Reza Razavi, Gerald Carr-White,

<h4>Background</h4>Value-Based Health Care (VBHC) is an evolving model of healthcare delivery aimed at achieving better patient outcomes at lower costs to the healthcare provider. The practise of VBHC requires efficient information systems with good reporting capability and subsequent outcome measuring<u>.</u> Information systems within the National Health Service (NHS) are often ... Read more >>

Health Serv Manage Res (Health services management research)
[2020, :951484820971442]

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Knowledge management orientation and operational performance relationship in medical tourism (overview of the model performance in the COVID-19 pandemic and post-pandemic era).

Matina Ghasemi, Mazyar Ghadiri Nejad, Iman Aghaei,

Despite the considerable growth of interest in medical tourism in the last decade, there is no standard procedure to measure the pivotal factors in medical tourism destinations. Medical tourism is a rising global phenomenon that is strongly dependent on innovation and knowledge management. Being both innovative and systematic in medical ... Read more >>

Health Serv Manage Res (Health services management research)
[2020, :951484820971438]

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A systems approach to address the impact of second victim phenomenon.

Brenda Gamble, Kathleen Jean Gamble,

Over the last decade, second victim phenomenon (SVP) has been identified as a serious issue for healthcare workers (HCWs). Results from a 2018 survey of Canadian HCWs demonstrated that the majority of those who responded had experienced SVP and indicated that there was a lack of support in the workplace. ... Read more >>

Health Serv Manage Res (Health services management research)
[2020, :951484820971455]

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Value-based healthcare logics and their implications for Nordic health policies.

Petra Kokko, Anna-Aurora Kork,

Value-based healthcare (VBHC) is a widely approved logic for financing services, using innovative care models and evaluating healthcare outcomes. It is consistent with the Triple Aim framework of simultaneously improving population health, patient experience and the costs of care. In Nordic countries, VBHC has been mainly implemented as a strategic ... Read more >>

Health Serv Manage Res (Health services management research)
[2020, :951484820971457]

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Facilitating co-production in public services: Empirical evidence from a co-design experience with family caregivers living in a remote and rural area.

Eleonora Gheduzzi, Niccolò Morelli, Guendalina Graffigna, Cristina Masella,

The involvement of vulnerable actors in co-production activities is a debated topic in the current public service literature. While vulnerable actors should have the same opportunities to be involved as other actors, they may not have the needed competences, skills and attitudes to contribute to this process.This paper is part ... Read more >>

Health Serv Manage Res (Health services management research)
[2020, :951484820971452]

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Extraordinary lessons for reshaping the ordinary.

Federico Lega,

Health Serv Manage Res (Health services management research)
[2020, 33(4):165]

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Effectiveness of training and educational programs for hospital managers: A systematic review.

Hamid Ravaghi, Tina Beyranvand, Russell Mannion, Mehran Alijanzadeh, Aidin Aryankhesal, Victoria D Belorgeot,

<h4>Background</h4>Developing and strengthening the competencies and skills of health care managers is a key objective in many health systems. Selecting adequate training methods, content, and using appropriate criteria for assessing their impact is fundamental for improving their usefulness and effectiveness. Filling an important gap in knowledge, this review assesses the ... Read more >>

Health Serv Manage Res (Health services management research)
[2020, :951484820971460]

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Psychological distress, burnout, job satisfaction and intention to quit among primary healthcare nurses.

Miodraga Stefanovska-Petkovska, Vesna Velikj Stefanovska, Sonja Bojadjieva, Marjan I Bojadjiev,

Addressing the worldwide challenge of shortage of nurses contributes to the national and international efforts to enhance the health and well-being of the global population. The main aim of this research is to investigate the level and the relationship between psychological distress, burnout, job satisfaction and intention to quit among ... Read more >>

Health Serv Manage Res (Health services management research)
[2020, :951484820971444]

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Hospitalists, two decades later: Which US hospitals utilize them?

Josue Patien Epane, Robert Weech-Maldonado, Larry R Hearld, Bisakha Sen, Stephen J O'Connor, Luceta McRoy,

Hospitalists, or specialists of hospital medicine, have long been practicing in Canada and Europe. However, it was not until the mid-1990s, when hospitals in the U.S. started widespread adoption of hospitalists. Since then, the number of hospitalists has grown exponentially in the U.S. from a few hundred to over 50,000 ... Read more >>

Health Serv Manage Res (Health services management research)
[2020, :951484820962295]

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How to identify the drivers of patient inter-regional mobility in beveridgean systems? Critical review and assessment matrix for policy design & managerial interventions.

Alberto Ricci, Elisabetta Barzan, Francesco Longo,

Decentralized, tax-funded health systems like Italian and Spanish ones reveal relevant internal patient flows, raising concerns in terms of equity, budget imbalances, and unexploited economies of scale at the regional and organizational level. However, policymakers lack effective tools to rapidly identify the causes of patient outflows in Beveridgean healthcare systems. ... Read more >>

Health Serv Manage Res (Health services management research)
[2020, :951484820962293]

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Organizational commitment among physicians: A systematic literature review.

Timothy Hoff, Do Rim Lee, Kathryn Prout,

<h4>Purpose</h4>Physicians work increasingly in larger organizations across different health care delivery systems. This systematic review examines the published empirical literature on organizational commitment among physicians within an international context.<h4>Design</h4>A systematic, PRISMA-guided review examining studies of organizational commitment among physicians published over time. Four article databases and a combination of appropriate ... Read more >>

Health Serv Manage Res (Health services management research)
[2020, :951484820952307]

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Brand image to loyalty through perceived service quality and patient satisfaction: A conceptual framework.

Udita Taneja,

Brand image (BI) is a relatively new concept in the healthcare sector and its value is important for healthcare organizations to survive in this competitive era. Extant research in academics shows the diversity in determinants of patient satisfaction (PS), perceived service quality (PSQ), loyalty and brand image (BI) in the ... Read more >>

Health Serv Manage Res (Health services management research)
[2020, :951484820962303]

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Evaluating the appropriateness of elective surgery: The case of spinal fusion (arthrodesis).

Valeria D Tozzi, Guglielmo Pacileo, Lucia Ferrara,

<h4>Introduction</h4>Appropriateness is an essential element of quality of care. Several methods and tools have been developed to measure the appropriateness of care, however, none of these could be used to systematically support providers in keeping the appropriateness under control. Our study aimed to develop a framework to evaluate the appropriateness ... Read more >>

Health Serv Manage Res (Health services management research)
[2020, :951484820952331]

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Listen to my story: Contribution of patients to their healthcare through effective communication with doctors.

Harbir Singh, Ajoy Kumar Dey,

In the era of patient centered healthcare, patients are educated, more aware and demanding than ever. However, there is a significant misalignment between patients and doctors due to improper communication resulting in broken patient-doctor therapeutic relationships and degraded quality of healthcare. This suggests that patients have a greater and mature ... Read more >>

Health Serv Manage Res (Health services management research)
[2020, :951484820952308]

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Profession as a major drive of work engagement and its effects on job performance among healthcare employees in Greece: A comparative analysis among doctors, nurses and administrative staff.

Efstathios Bakertzis, Barbara Myloni,

<h4>Objectives</h4>The current research explores how employees' work engagement in the Greek healthcare sector influences their job performance level in each profession. A secondary objective is to examine the correlation between work engagement and demographics.<h4>Method</h4>In order to achieve these objectives, a questionnaire containing Likert 5 point-scale questions was used to collect ... Read more >>

Health Serv Manage Res (Health services management research)
[2020, :951484820943592]

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The effects of hospital-physician financial integration on adverse incident rate: An agency theory perspective.

Soumya Upadhyay, Robert Weech-Maldonado, William Opoku-Agyeman,

<h4>Background</h4>Patient safety is an important aspect of quality of care. Physicians' alignment with hospitals by means of financial integration may possibly help hospitals achieve their quality goals. Most research examines the effects of financial integration on financial performance. There is a need to understand whether financial integration has an effect ... Read more >>

Health Serv Manage Res (Health services management research)
[2020, :951484820948647]

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The Affordable Care Act and emergency department use by low acuity patients in a US hospital.

Daniel Keyes, Hisham Valiuddin, Hassan Mouzaihem, Patrick Stone, Jaqueline Vidosh,

<h4>Background</h4>The Affordable Care Act (ACA) is one of the biggest healthcare reforms in US history. A key issue is the ACAs effect on low acuity, potentially primary care patients. This study evaluates the effect of the ACA on low acuity patients seen in the emergency department (ED).<h4>Methods</h4>This is an age-period-cohort ... Read more >>

Health Serv Manage Res (Health services management research)
[2020, :951484820943599]

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Measuring patient safety climate in operating rooms: Validation of the Spanish version of the hospital survey on patient safety.

Jose Hugo Arias Botero, Ruben Dario Gomez Arias, Angela Maria Segura Cardona, Fernando Acosta Rodriguez, Jose Antonio Quesada Rico, Vicente Gil Guillen,

<h4>Objective</h4>The measurement of patient safety climate within hospitals, and specifically in operating rooms is a basic tool for the development of the patient's safety policy. There are no validated Spanish versions of instruments to measure safety climate. The objective of this research was to validate the Spanish version of the ... Read more >>

Health Serv Manage Res (Health services management research)
[2020, :951484820943598]

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Employee involvement in innovation activities in hospitals: How perception matters.

Julia Busch-Casler, Simone Haubner, Andreas Pinkwart,

Employees are a very important source of innovation and essential for the generation, dissemination and implementation of these ideas throughout the organization. This is especially relevant when considering innovation in services during service (co-) creation such as within the healthcare sector. However, perceived employee involvement in innovation (EII) and between ... Read more >>

Health Serv Manage Res (Health services management research)
[2020, :951484820943600]

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Covid beyond rhetoric.

Federico Lega,

Health Serv Manage Res (Health services management research)
[2020, 33(3):109]

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Influences over Italian nurses' job satisfaction and willingness to recommend their workplace.

Milena Vainieri, Chiara Seghieri, Chiara Barchielli,

<h4>Background</h4>Nurses' perception towards job satisfaction and willingness to recommend their workplace are relevant to a number of areas including the quality of nursing care delivery. Hence, an increasing number of scholars seek to understand the factors that influence these two concepts. Yet, inclusiveness and openness to innovation are under-investigated.<h4>Purpose</h4>The paper ... Read more >>

Health Serv Manage Res (Health services management research)
[2020, :951484820943596]

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Making high quality care an organisational strategy: Results of a longitudinal mixed methods study in Australian hospitals.

Cathy Balding, Sandra Leggat,

Significant resources are spent on monitoring and improving the quality and safety of hospital care; however, evidence suggests that this investment is achieving disproportionately limited results. Accreditation and expectations of funders have focused hospital service quality management on compliance, with an over emphasis on the 'control' aspect of Juran's Quality ... Read more >>

Health Serv Manage Res (Health services management research)
[2020, :951484820943601]

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