Full Text Journal Articles by
Author Joanne Callen

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Does health information technology improve acknowledgement of radiology results for discharged Emergency Department patients? A before and after study.

Julie Li, Richard Paoloni, Ling Li, Joanne Callen, Johanna I Westbrook, William B Runciman, Andrew Georgiou,

BACKGROUND:The inadequate follow-up of test results is a key patient safety concern, carrying severe consequences for care outcomes. Patients discharged from the emergency department are at particular risk of having test results pending at discharge due to their short lengths of stay, with many hospitals acknowledging that they do not ... Read more >>

BMC Med Inform Decis Mak (BMC medical informatics and decision making)
[2020, 20(1):100]

Cited: 0 times

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Fit Between Individuals, Tasks, Technology, and Environment (FITTE) Framework: A Proposed Extension of FITT to Evaluate and Optimise Health Information Technology Use.

Mirela Prgomet, Andrew Georgiou, Joanne Callen, Johanna Westbrook,

Evaluating and optimising 'fit' between technology and clinical work is critical to ensure the intended benefits of technology implementations are achieved. Using a mixed method approach (structured observation, interviews, field notes) we collected data regarding users, tasks, technology, and factors impeding technology use from a sample of 38 clinicians on ... Read more >>

Stud Health Technol Inform (Studies in health technology and informatics)
[2019, 264:744-748]

Cited: 0 times

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Strengthening resilience in military officer cadets: A group-randomized controlled trial of coping and emotion regulatory self-reflection training.

Monique F Crane, Danny Boga, Eyal Karin, Daniel F Gucciardi, Frances Rapport, Joanne Callen, Laura Sinclair,

OBJECTIVE:This group-randomized control trial examined the efficacy of guided coping and emotion regulatory self-reflection as a means to strengthen resilience by testing the effects of the training on anxiety and depression symptoms and perceived stressor frequency after an intensive stressor period. METHOD:The sample was 226 officer cadets training at the ... Read more >>

J Consult Clin Psychol (Journal of consulting and clinical psychology)
[2019, 87(2):125-140]

Cited: 0 times

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Balancing Risk and Resilience: A Comparison of the Use of a Test Result Management System Across Two EDs.

Julie Li, Maria R Dahm, Judith Thomas, Joanne Callen, Johanna I Westbrook, Andrew Georgiou,

Understanding the context and nuances of clinical performance at the front-line can provide valuable insights into why the effects of Health Information Technology implementation might differ across sites. It also helps to inform the design of systems that support performance flexibility as clinicians respond to the changing demands of the ... Read more >>

Stud Health Technol Inform (Studies in health technology and informatics)
[2018, 252:92-98]

Cited: 0 times

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What Factors Determine the Use of an Electronic Test Result Acknowledgement System? - A Qualitative Study Across Two EDs.

Julie Li, Joanne Callen, Johanna I Westbrook, Andrew Georgiou,

Electronic medical record-based test results management interventions hold the potential to reduce errors in the test result follow-up process. However, ensuring the adaptability of such systems to the clinical environment has proven challenging. The aim of this study was to explore how contextual factors can influence senior emergency physicians' experience ... Read more >>

Stud Health Technol Inform (Studies in health technology and informatics)
[2017, 239:70-76]

Cited: 1 time

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What is the impact of an electronic test result acknowledgement system on Emergency Department physicians' work processes? A mixed-method pre-post observational study.

Andrew Georgiou, Euan J McCaughey, Amina Tariq, Scott R Walter, Julie Li, Joanne Callen, Richard Paoloni, William B Runciman, Johanna I Westbrook,

To examine the impact of an electronic Results Acknowledgement (eRA) system on emergency physicians' test result management work processes and the time taken to acknowledge microbiology and radiology test results for patients discharged from an Emergency Department (ED).The impact of the eRA system was assessed in an Australian ED using: ... Read more >>

Int J Med Inform (International journal of medical informatics)
[2017, 99:29-36]

Cited: 3 times

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Documentation of clinical care in hospital patients' medical records: A qualitative study of medical students' perspectives on clinical documentation education.

Stella Rowlands, Steven Coverdale, Joanne Callen,

Clinical documentation is essential for communication between health professionals and the provision of quality care to patients.To examine medical students' perspectives of their education in documentation of clinical care in hospital patients' medical records.A qualitative design using semi-structured interviews with fourth-year medical students was undertaken at a hospital-based clinical school ... Read more >>

Health Inf Manag (Health information management : journal of the Health Information Management Association of Australia)
[2016, 45(3):99-106]

Cited: 3 times

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Evaluation research studies essential to ensuring health information systems meet the needs of users, including patients.

Joanne Callen,

Electronic health records and the Internet will continue to transform how information is accessed and shared. Users of health data such as health professionals, governments, policymakers, researchers and patients themselves need to be able to access the right information at the right time and be confident in the quality of ... Read more >>

Health Inf Manag (Health information management : journal of the Health Information Management Association of Australia)
[2016, 45(1):3-4]

Cited: 1 time

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Emergency physicians' views of direct notification of laboratory and radiology results to patients using the Internet: a multisite survey.

Joanne Callen, Traber Davis Giardina, Hardeep Singh, Ling Li, Richard Paoloni, Andrew Georgiou, William B Runciman, William B Runciman, Johanna I Westbrook,

BACKGROUND:Patients are increasingly using the Internet to communicate with health care providers and access general and personal health information. Missed test results have been identified as a critical safety issue with studies showing up to 75% of tests for emergency department (ED) patients not being followed-up. One strategy that could ... Read more >>

J. Med. Internet Res. (Journal of medical Internet research)
[2015, 17(3):e60]

Cited: 11 times

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Releasing test results directly to patients: A multisite survey of physician perspectives.

Traber Davis Giardina, Joanne Callen, Andrew Georgiou, Johanna I Westbrook, Anthony Greisinger, Adol Esquivel, Samuel N Forjuoh, Danielle E Parrish, Hardeep Singh,

To determine physician perspectives about direct notification of normal and abnormal test results.We conducted a cross-sectional survey at five clinical sites in the US and Australia. The US-based study was conducted via web-based survey of primary care physicians and specialists between July and October 2012. An identical paper-based survey was ... Read more >>

Patient Educ Couns (Patient education and counseling)
[2015, 98(6):788-796]

Cited: 14 times

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The Impact for Patient Outcomes of Failure to Follow Up on Test Results. How Can We Do Better?

Joanne Callen, Andrew Georgiou, Julie Li, Johanna I Westbrook,

BACKGROUND:The World Health Organization-World Alliance for Patient Safety has identified test result management as a priority area. Poor test result follow-up can have major consequences for the quality of care, including missed diagnoses and suboptimal patient outcomes. Over the last three decades there has been considerable growth in the number ... Read more >>

EJIFCC (EJIFCC)
[2015, 26(1):38-46]

Cited: 4 times

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Maternity patients' access to their electronic medical records: use and perspectives of a patient portal.

Megan Megan Forster, Kerrie Dennison, Joanne Callen, Andrew Andrew, Johanna I Westbrook,

Patients have been able to access clinical information from their paper-based health records for a number of years. With the advent of Electronic Medical Records (EMRs) access to this information can now be achieved online using a secure electronic patient portal. The purpose of this study was to investigate maternity ... Read more >>

Health Inf Manag (Health information management : journal of the Health Information Management Association of Australia)
[2015, 44(1):4-11]

Cited: 7 times

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Does an integrated Emergency Department Information System change the sequence of clinical work? A mixed-method cross-site study.

Joanne Callen, Ling Li, Andrew Georgiou, Richard Paoloni, Kathryn Gibson, Julie Li, Michael Stewart, Jeffrey Braithwaite, Johanna I Westbrook,

OBJECTIVES: (1) to describe Emergency Department (ED) physicians' and nurses' perceptions about the sequence of work related to patient management with use of an integrated Emergency Department Information System (EDIS), and (2) to measure changes in the sequence of clinician access to patient information. METHODS: A mixed method study was ... Read more >>

Int J Med Inform (International journal of medical informatics)
[2014, 83(12):958-966]

Cited: 6 times

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Lessons learned from the introduction of an electronic safety net to enhance test result management in an Australian mothers' hospital.

Andrew Georgiou, Sharyn Lymer, Megan Forster, Michael Strachan, Sara Graham, Geof Hirst, Joanne Callen, Johanna I Westbrook,

This study describes the implementation and impact of an electronic test result acknowledgement (RA) system in the Mater Mothers' Hospital in Brisbane, Australia. The Verdi application electronically records clinicians' acknowledgement of the review of results. Hospital data (August 2011-August 2012) were extracted to measure clinicians' acknowledgement practices. There were 27,354 ... Read more >>

J Am Med Inform Assoc (Journal of the American Medical Informatics Association : JAMIA)
[2014, 21(6):1104-1108]

Cited: 14 times

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Effective notification of important non-urgent radiology results: a qualitative study of challenges and potential solutions.

Andrew Georgiou, Antonia Hordern, Marion Dimigen, Branimir Zogovic, Joanne Callen, Glen Schlaphoff, Johanna I Westbrook,

INTRODUCTION: We report on the implementation of a Radiology Notification System (RNS), set up by the medical imaging department of a major Sydney teaching hospital in March 2010. This study aimed to investigate the views of the medical imaging department staff about: (i) the results follow-up problem encountered by the ... Read more >>

J Med Imaging Radiat Oncol (Journal of medical imaging and radiation oncology)
[2014, 58(3):291-297]

Cited: 2 times

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What is the impact of electronic health records on the quality of health data?

Joanne Callen,

Health Inf Manag (Health information management : journal of the Health Information Management Association of Australia)
[2014, 43(1):42-43]

Cited: 5 times

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The impact of nurse practitioners on care delivery in the emergency department: a multiple perspectives qualitative study.

Julie Li, Johanna Westbrook, Joanne Callen, Andrew Georgiou, Jeffrey Braithwaite,

BACKGROUND:Despite well-articulated benefits, the introduction of Nurse Practitioners (NPs) in Australia has been slow. Poorly defined nomenclature relating to advanced practice roles in nursing and variations in such roles both across Australia and worldwide have resulted in confusion and uncertainty regarding the functions and roles of NPs. Qualitative studies focussing ... Read more >>

BMC Health Serv Res (BMC health services research)
[2013, 13:356]

Cited: 4 times

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Can technology change the work of nurses? Evaluation of a drug monitoring system for ambulatory chronic disease patients.

Joanne Callen, Antonia Hordern, Kathryn Gibson, Ling Li, Isla M Hains, Johanna I Westbrook,

OBJECTIVE: To evaluate the impact of an electronic drug monitoring system (eDMS) for ambulatory rheumatology patients on time nurses spent on, and the process of, drug monitoring. METHODS: The study was conducted in the Rheumatology Department of a large metropolitan hospital. The eDMS, a module of the Hospital Clinical Information ... Read more >>

Int J Med Inform (International journal of medical informatics)
[2013, 82(3):159-167]

Cited: 3 times

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Perceptions of the effect of information and communication technology on the quality of care delivered in emergency departments: a cross-site qualitative study.

Joanne Callen, Richard Paoloni, Julie Li, Michael Stewart, Kathryn Gibson, Andrew Georgiou, Jeffrey Braithwaite, Johanna Westbrook,

STUDY OBJECTIVE: We identify and describe emergency physicians' and nurses' perceptions of the effect of an integrated emergency department (ED) information system on the quality of care delivered in the ED. METHODS: A qualitative study was conducted in 4 urban EDs, with each site using the same ED information system. ... Read more >>

Ann Emerg Med (Annals of emergency medicine)
[2013, 61(2):131-144]

Cited: 14 times

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The role of ICT in supporting disruptive innovation: a multi-site qualitative study of nurse practitioners in emergency departments.

Julie Li, Johanna Westbrook, Joanne Callen, Andrew Georgiou,

BACKGROUND:The disruptive potential of the Nurse Practitioner (NP) is evident in their ability to offer services traditionally provided by primary care practitioners and their provision of a health promotion model of care in response to changing health trends. No study has qualitatively investigated the role of the Emergency NP in ... Read more >>

BMC Med Inform Decis Mak (BMC Medical Informatics and Decision Making)
[2012, 12:27]

Cited: 5 times

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Use of an electronic drug monitoring system for ambulatory patients with chronic disease: how does it impact on nurses' time spent documenting clinical care?

Antonia Hordern, Joanne Callen, Kathryn Gibson, Louise Robertson, Ling Li, Isla M Hains, Johanna I Westbrook,

Medication monitoring of ambulatory rheumatology patients on Disease Modifying Anti-Rheumatic Drugs (DMARDS) is time consuming and complex, with possibilities for error. Electronic systems have the potential to improve the process. The aim of this study was to evaluate the impact of an electronic Drug Monitoring System (eDMS) on the time ... Read more >>

Stud Health Technol Inform (Studies in health technology and informatics)
[2012, 178:71-76]

Cited: 1 time

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Are general practitioners getting the information they need from hospitals to manage their lung cancer patients? A qualitative exploration.

Stella Rowlands, Joanne Callen, Johanna Westbrook,

The delivery of cancer services is primarily hospital-based; however, General Practitioners (GPs) have a key role to play within the context of a multidisciplinary model of care. In order to fulfill their role in cancer care GPs must receive complete and timely information from appropriate members of the hospital team. ... Read more >>

Health Inf Manag (Health information management : journal of the Health Information Management Association of Australia)
[2012, 41(2):4-13]

Cited: 5 times

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Failure to follow-up test results for ambulatory patients: a systematic review.

Joanne L Callen, Johanna I Westbrook, Andrew Georgiou, Julie Li,

BACKGROUND: Serious lapses in patient care result from failure to follow-up test results. OBJECTIVE: To systematically review evidence quantifying the extent of failure to follow-up test results and the impact for ambulatory patients. DATA SOURCES: Medline, CINAHL, Embase, Inspec and the Cochrane Database were searched for English-language literature from 1995 ... Read more >>

J Gen Intern Med (Journal of general internal medicine)
[2012, 27(10):1334-1348]

Cited: 71 times

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Strengthening organizational performance through accreditation research-a framework for twelve interrelated studies: the ACCREDIT project study protocol.

Jeffrey Braithwaite, Johanna Westbrook, Brian Johnston, Stephen Clark, Mark Brandon, Margaret Banks, Clifford Hughes, David Greenfield, Marjorie Pawsey, Angus Corbett, Andrew Georgiou, Joanne Callen, John Ovretveit, Catherine Pope, Rosa Suñol, Charles Shaw, Deborah Debono, Mary Westbrook, Reece Hinchcliff, Max Moldovan,

BACKGROUND: Service accreditation is a structured process of recognising and promoting performance and adherence to standards. Typically, accreditation agencies either receive standards from an authorized body or develop new and upgrade existing standards through research and expert views. They then apply standards, criteria and performance indicators, testing their effects, and ... Read more >>

BMC Res Notes (BMC research notes)
[2011, 4:390]

Cited: 21 times

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What do physicians tell laboratories when requesting tests? A multi-method examination of information supplied to the microbiology laboratory before and after the introduction of electronic ordering.

Andrew Georgiou, Mirela Prgomet, George Toouli, Joanne Callen, Johanna Westbrook,

BACKGROUND: The provision of relevant clinical information on pathology requests is an important part of facilitating appropriate laboratory utilization and accurate results interpretation and reporting. PURPOSE: (1) To determine the quantity and importance of handwritten clinical information provided by physicians to the Microbiology Department of a hospital pathology service; and ... Read more >>

Int J Med Inform (International journal of medical informatics)
[2011, 80(9):646-654]

Cited: 4 times

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